Terms of Service

1. Agreement

These terms form an agreement between CirroPeople and the organization that registers for the service (“you”). By creating an organization, or by using it as an invited user, you accept these terms. If you are accepting on behalf of a business, you confirm you are authorised to bind it.

2. The service

CirroPeople is a multi-tenant human resources platform. Features available to you depend on your plan. We may add, change or retire features; where a change materially reduces functionality you rely on, we will give reasonable notice.

3. Accounts and access

• You are responsible for the accuracy of your registration details.
• You are responsible for safeguarding credentials and for activity under your accounts.
• You must tell us promptly of any suspected unauthorised access.
• Organization owners control who is invited and what role each person holds.
• Accounts must not be shared between individuals.

4. Plans, trials and billing

• Paid plans are billed monthly or annually in advance in the currency shown at checkout.
• Trials run for the stated period and convert to the Free plan unless you subscribe.
• Charges for additional people beyond the included allowance are billed at the published rate.
• Where a subscription is granted as complimentary, internal, partner or manually invoiced, the recorded terms of that arrangement apply.
• Fees are non-refundable except where required by law or expressly agreed.
• We may change prices with at least 30 days’ notice, effective at your next renewal.
• If a payment fails we will retry and notify you. Access continues through a grace period before the plan lapses.

5. Plan limits

Reaching a plan limit prevents creating new records of that type. It does not delete or lock existing data: you retain read, reporting and export access. We do not delete customer data automatically because a limit was reached or a trial ended.

6. Your data

• You retain all rights in the data you put into the platform.
• You grant us a limited licence to host and process it solely to provide the service.
• You are the controller of HR data about your people; we act as your processor.
• You are responsible for having a lawful basis to record the data you enter, for informing your people, and for responding to their requests.
• You can export your data at any time while your account is active.

7. Acceptable use

You must not:

• attempt to access another organization's data, or probe the separation between tenants except under an agreed security test;
• reverse engineer, resell or white-label the service except under a plan that permits it;
• upload malware, or content that is unlawful or infringes others' rights;
• use the service to store data you have no lawful basis to hold;
• interfere with the service's operation or circumvent limits and access controls.

8. Suspension

We may suspend an organization for non-payment after notice and a grace period, for a material breach of these terms, or where continued operation poses a security or legal risk. Except in urgent cases we will give notice and an opportunity to resolve the issue. Suspension restricts access; it does not by itself delete data.

9. Cancellation and deletion

You may cancel at any time, effective at the end of your billing period. Deleting an organization starts a cooling-off period during which the request can be cancelled and data exported. After it passes, data is permanently deleted and cannot be recovered.

10. Availability and support

We work to keep the service available and take regular backups, but except where an express service-level agreement applies the service is provided on an “as available” basis. Support is provided by email; priority support is included on the plans that state it.

11. Warranties and liability

To the fullest extent permitted by law, the service is provided without implied warranties. We are not liable for indirect or consequential loss, or for loss of profits, revenue or goodwill. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing here excludes liability that cannot lawfully be excluded.

CirroPeople stores payroll records but does not calculate statutory taxes or contributions, and is not a substitute for legal, tax or payroll advice. You remain responsible for compliance with employment and tax law in your jurisdictions.

12. Changes to these terms

We may update these terms. For material changes we will give at least 30 days’ notice in the product or by email. Continuing to use the service after the change takes effect means you accept the updated terms.

13. Contact

Questions about these terms can be sent to support@cirropeople.com.